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VERY IMPORTANT CLIENT INFORMATION
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Covid has had a huge impact on our sector which means that we have fewer appointment times and fewer vets to look after an increased demand for our services.
Whilst the majority of clients understand the measures we are taking to ensure we can remain open, a small minority are verbally abusing our team members.
This will not be tolerated, and, if we feel your behaviour is unacceptable, we reserve the right to end the telephone conversation or ask you to leave the premises.
Emergency care must take priority but we will, as always, do our best to help
Thank you for your understanding