Poisons Guide

VERY IMPORTANT CLIENT INFORMATION

Please click here to read

Dear clients,

as Covid restrictions are being eased we have no plans to change our protocol in the immediate future. We would love to have our lovely clients back inside with your pets however we cannot take the risk of a staff member testing positive for Covid because if we do this means our entire team may have to isolate as we cannot socially distance from each other when treating your pets and therefore this could mean our clinic closing for up to 2 weeks. Also a lot of our staff members are still waiting to be fully vaccinated. Your pets well-being is our number one priority and we cannot risk our clinic closing. We hope that you understand our current situation and that we are aiming to return to normal as soon as it’s safe to do so.

Please respect our team

Covid has had a huge impact on our sector which means that we have fewer appointment times and fewer vets to look after an increased demand for our services.

Whilst the majority of clients understand the measures we are taking to ensure we can remain open, a small minority are verbally abusing our team members.

This will not be tolerated, and, if we feel your behaviour is unacceptable, we reserve the right to end the telephone conversation or ask you to leave the premises.

Emergency care must take priority but we will, as always, do our best to help

Thank you for your understanding